Olya

1. Introduction

Olya Group Ltd ("we", "our", "us", or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website www.olyagroup.co.uk (the "Website") or use our services.

We are a data controller under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018. This means we decide how and why your personal data is processed.

This Privacy Policy explains our data processing practices and your rights related to your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Personal Information We Collect

We may collect and process the following categories of personal information:

Information you provide to us:

• Contact information: Name, email address, postal address, telephone number
• Account information: Username, password, account preferences
• Communication information: Messages, feedback, queries, or other information you provide when contacting us
• Transaction information: Payment details, purchase history, order information

Information we collect automatically:

• Technical information: IP address, browser type and version, operating system, device information
• Usage information: Pages visited, features used, time spent on the Website, date and time of visits, referral source
• Location information: Approximate location derived from your IP address
• Cookies and similar technologies: Information collected through cookies and similar technologies as described in our Cookie Policy

3. How We Collect Your Personal Information

We collect your personal information through:

• Direct interactions when you contact us, create an account, subscribe to our newsletter, or purchase our services
• Automated technologies or interactions via cookies and similar technologies when you visit our Website
• Third parties or publicly available sources (such as analytics providers, advertising networks, search information providers, and payment processors)

4. How We Use Your Personal Information

We use your personal information for the following purposes:

5. Disclosure of Your Personal Information

We may share your personal information with:

• Service providers who perform services on our behalf
• Professional advisers including lawyers, bankers, auditors, and insurers
• HM Revenue & Customs, regulators, and other authorities
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes.

6. International Transfers

We may transfer your personal information outside the UK to countries within the European Economic Area (EEA) or to other countries.

When we transfer your personal information outside the UK, we ensure a similar degree of protection by implementing at least one of the following safeguards:

• Transferring to countries that have been deemed to provide an adequate level of protection by the UK Government
• Using specific contracts approved by the UK Government
• Implementing appropriate safeguards as required by UK data protection laws

7. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorised use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

9. Your Legal Rights

Under UK data protection laws, you have the following rights:

• Right to be informed about how we use your personal information
• Right of access to the personal information we hold about you
• Right to rectification if any personal information we hold about you is inaccurate or incomplete
• Right to erasure of your personal information in certain circumstances
• Right to restrict processing of your personal information in certain circumstances
• Right to data portability in certain circumstances
• Right to object to processing of your personal information in certain circumstances
• Rights relating to automated decision-making and profiling

You will not have to pay a fee to access your personal information or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

To exercise any of these rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@olyagroup.co.uk

Postal address:
Olya Group Ltd
500 Larkshall Road, postcode E49HH, Office 10
United Kingdom

12. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.